WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
WHITE PAPER:
This white paper explains the key elements for building a proper, quantified business case. It presents the measures that are favored by corporate finance departments, and helps develop a strong business case for data quality and MDM projects. A number of real-life examples with quantifiable benefits are also included.
WHITE PAPER:
Access this analyst report to learn why IBM's PureFlex represent a more compelling mainstream cloud alternative when compared with VCE's Vblock cloud offerings.
WHITE PAPER:
In today’s global economy, information exchange is vital. Competitive advantage goes to the companies that can share information and collaborate quickly and accurately in the most cost-effective manner. Read this white paper now to learn how to effectively lower the costs of your business's document capture process.
WHITE PAPER:
This white paper explores using a leading tool for Windows 7 migration. Learn about the information needed to determine and realize the business benefits of utilizing this solution, when comparing it to other solutions.
WHITE PAPER:
In today’s economic climate, no manufacturer can afford to fund any supply chain management (SCM) project that fails to deliver results. This white paper describes seven success factors for today’s SCM projects, which have been identified by seasoned executives with decades of experience in the field.
WHITE PAPER:
This paper examines the impact of application virtualization technology on overall system performance. It documents a simple performance evaluation of application virtualization using AppZero virtual application appliance (VAA) compared to a VMware ESXbased system using virtual machines (VM).
WHITE PAPER:
This white paper addresses the top concerns of IT professionals who resist the deployment of pervasive, enterprise-wide wireless networks. It identifies these reservations based on the experience of Cisco Systems and Intel.
WHITE PAPER:
This Ventana Research paper identifies the IT components that can be used to identify ways to improve cost management for success in today's recovering yet volatile market.
