Service Level Agreements White Papers

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How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

Cloud Vs. Cloud: Which Side Are You On?
sponsored by OpenText Security Solutions
WHITE PAPER: The jury is in, and cloud computing is here to stay. So the question for organizations both large and small is not: “to cloud or not to cloud,” but rather, when and what kind — public or private?
Posted: 11 Nov 2011 | Published: 11 Nov 2011

OpenText Security Solutions

Your Backup Is Not an Archive
sponsored by Symantec Corporation
WHITE PAPER: Data growth, budget pressure, rising service-level requirements, and new technologies like virtualization strain the capabilities of traditional backup and recovery processes, but recent advances in data protection and management unlock an optimized strategy. Read on to learn more.
Posted: 27 Dec 2010 | Published: 27 Dec 2010

Symantec Corporation

Web User Experience: Common Indicators for Business and IT Collaboration
sponsored by Dell Software
WHITE PAPER: This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT. 
Posted: 29 Dec 2010 | Published: 27 Dec 2010

Dell Software

IBM Tivoli System Automation Application Manager
sponsored by IBM
WHITE PAPER: IBM Tivoli® System Automation Application Manager offers unsurpassed capabilities designed to help meet high levels of availability for mission-critical composite business applications, reduce unplanned downtime, improve business flexibility, and meet strict SLAs across complex heterogeneous environments. Read on to learn more.
Posted: 25 Oct 2010 | Published: 24 Jun 2010

IBM

Reduce IT Cost by Simplifying and Improving Data Center Operations Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

BMC Software, Inc.

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America, Inc.
WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008

SAP America, Inc.

MegaPath Site-to-Site MPLS VPN
sponsored by MegaPath Inc.
WHITE PAPER: Your employees in remote locations need the same fast, reliable, secure and cost-effective access to information and applications as your employees at headquarters. MegaPath Site-to-Site MPLS VPN is the simple solution. Read this white paper to learn how to MegaPath Site-to-Site MPLS VPN means more security, more selection, and more service.
Posted: 30 Mar 2010 | Published: 30 Mar 2010

MegaPath Inc.

Integrating Macs with Microsoft DFS - Best Practices
sponsored by GroupLogic
WHITE PAPER: This document describes three options for integrating Macs with Microsoft DFS infrastructure.
Posted: 15 Feb 2012 | Published: 15 Feb 2012

GroupLogic

How to Choose a Cloud Backup Delivery Platform
sponsored by Asigra
WHITE PAPER: Making the right choice is critical to your success delivering cloud backup services to your customers. This resource is here to help you choose a partner that meets the needs of your customers, uses the right technology, has a business model that aligns with yours, and provides value beyond the software. Read on to learn more.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra