Structured Methodologies White Papers

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Service Experience: The Next Value Driver for Global Business Services
sponsored by ServiceNow
WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

Closing the Mainframe Skills Gap
sponsored by Ensono Limited
WHITE PAPER: Over 20% of the mainframe workforce is expected to retire over the next five years. That's why companies are rethinking their hiring strategies with millennials in mind. Check out strategies on how to address this shift in the mainframe talent pool, and learn what your IT and hiring teams should be doing to attract new talent.
Posted: 08 Feb 2021 | Published: 30 May 2018

Ensono Limited

Identity Security: Why it Matters and Why Now
sponsored by CyberArk
WHITE PAPER: It is no longer a question of if an organization will be hit by a cyber attack but a question of when. Read this paper to learn why Identity Security could be the key factor in preventing cyber attacks from happening.
Posted: 24 Mar 2023 | Published: 24 Mar 2023

TOPICS:  IT Management
CyberArk

The Rise of the Employee Experience Platform
sponsored by ServiceNow
WHITE PAPER: This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
Posted: 30 Jan 2023 | Published: 30 Jan 2023

TOPICS:  IT Management
ServiceNow

AI & Automation: Emerging Trends in the IT Industry Today
sponsored by Slack
WHITE PAPER: Explore how AI and automation are redefining work to enhance productivity and cut costs for IT teams.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

How Financial Services Leaders are Ramping Up Innovation While Staying Secure
sponsored by Slack
WHITE PAPER: See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

Protecting Critical Data from Cyber Threats with a Comprehensive Digital Vault Solution
sponsored by Dell Technologies
WHITE PAPER: This paper presents hands-on validation of the Dell EMC PowerProtect Cyber Recovery solutions with CyberSense from Dell Technologies.
Posted: 23 Dec 2020 | Published: 23 Dec 2020

TOPICS:  IT Management
Dell Technologies

AI Done Wisely Delivers Better, Faster, and More Scalable IT
sponsored by ServiceNow
WHITE PAPER: It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 01 Dec 2021 | Published: 15 Jul 2020

ServiceNow

How to Optimize Cloud Operations for the Best User Experience
sponsored by Cisco
WHITE PAPER: Find out how most businesses have embraced using multiple clouds and are now working to maximize the value they get from the modern multicloud platforms including flexibility and efficiency.
Posted: 14 Apr 2021 | Published: 14 Apr 2021

TOPICS:  IT Management
Cisco

Cybercriminals are Resilient. How About You?
sponsored by ServiceNow
WHITE PAPER: Read this paper to learn how in order to be a successful security leader you must be intent on building a proactive, agile, and cyber-resilient organization to help understand how your adversaries operate which will help mitigate risk.
Posted: 28 Sep 2021 | Published: 28 Sep 2021

TOPICS:  IT Management
ServiceNow